Obtaining the Log File from the Red Chip X Decoder

In order to troubleshoot issues with the red Chip-X decoder MYLAPS will need the decoder log file and the decoder ID number.

Obtain the decoder log file

• Switch on the decoder
• Plug a USB stick in the USB port at the front of the decoder
• A menu will appear on the decoder.
• Press the button with the arrow on it to highlight 'Write Support’
• Press the button with the dot on it to copy the support logs to the USB drive
• Remove the USB drive, copy the log file to an email to send.

Decoder ID

Take a photo of the label on the underside of the decoder and send along with the log file.